The Art of Healthcare

Hosted ByChris Desmond

Getting better at the human side of healthcare. Join us as we learn how to connect better, how to show up better, and how to understand our patients and ourselves better.

Don’t answer feelings with facts: frameworks for responding with empathy

The Art of Healthcare
The Art of Healthcare
Don't answer feelings with facts: frameworks for responding with empathy

Empathy is important. The research points to this, and we’re told to be more empathetic.


How do we actually do that?

Dr Laura Rock joins the podcast to have a conversation about empathy in real clinical practice.

We talk through

  • The power of stories for teaching
  • The importance of listening to patient stories
  • Why we should pay attention to the “small” stuff
  • Reflective writing
  • Training to look at problems from more than one perspective
  • Why we shouldn’t be afraid of people crying
  • The reasons emotions are scary for health professionals
  • The problem with suppressing emotions
  • Understanding how we add emotional load to patients
  • The GIVE framework for empathy
  • The Ask – tell -ask framework for an empathetic response
  • Expert parenting strategies
  • How we can perform better as healthcare teams
  • How we can communicate better as healthcare teams

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