Don’t answer feelings with facts: frameworks for responding with empathy

The Art of Healthcare
The Art of Healthcare
Don’t answer feelings with facts: frameworks for responding with empathy
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Empathy is important. The research points to this, and we’re told to be more empathetic.
BUT
How do we actually do that?
Dr Laura Rock joins the podcast to have a conversation about empathy in real clinical practice.
We talk through

The power of stories for teaching
The importance of listening to patient stories
Why we should pay attention to the “small” stuff
Reflective writing
Training to look at problems from more than one perspective
Why we shouldn’t be afraid of people crying
The reasons emotions are scary for health professionals
The problem with suppressing emotions
Understanding how we add emotional load to patients
The GIVE framework for empathy
The Ask – tell -ask framework for an empathetic response
Expert parenting strategies
How we can perform better as healthcare teams
How we can communicate better as healthcare teams

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